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I would like to start off with saying that working in automotive sales, I thought I was good at my job, until I met Ryan. I had seen the Matthew Mcconaughey Lincoln commercials and decided to stop in at Waterloo to take an MKC for a test drive. Upon my arrival the vehicle I had requested to drive had a sign that it was reserved for me and my appointment, that was a nice touch. Throughout the whole experience I was in awe of the product and how well I was treated. If you are looking for outstanding service, Ryan Shabada is your guy to go see. With all my questions answered and patience that was given to me while I made up my mind, if the budget was right, I would have without a doubt signed on the spot. Thanks again Ryan for everything you and your dealership did for me! -Future Lincoln Owner

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Waterloo lost my business this past year due to three less than quality service appointments. I kept getting reminders to come in for maintenance etc. and I just ignored them till recently when I finally responded with my complaints. The customer service manager, Jade, reached out to me and made me feel like there had been positive changes, encouraged me to come in and as an act of good faith set me up with a car wash and detail. Not only is my Escape sparkling and clean - I was impressed with the care I received. Reminded me of when I first started taking my vehicle in. I hope to continue this relationship. Thanks Waterloo!

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Excellent service the sales team were very honest and never hide any fees or sell any unwanted product to me during my Lincoln mkx purchase

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We just leased a new Escape and have been very impressed so far. There was an electrical gremlin on the loose in the first week, but it was fixed promptly and the service was courteous. Thanks.

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Good service, I like what they have done, Thank you!

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