I just purchased my first car, an older Focus that was in need of a couple repairs and an inspection. I went to Waterloo because it was super close to my work and they had appointments that suited my availability. I first tried to do an online appointment but it didn’t register in the system but Marni was amazing. She got me to come in another day that worked even better with my schedule. She also walked me through all the options they had for service so that I chose the best option. I had them go through my car with a fine tooth comb and when Marni called with the results and repairs needed she was upfront about what was going on and cost and time needed. She answered all my questions and was super patient and kind and professional. They got my car done faster than I thought they would and the prices were reasonable. I had a great experience and I plan to always get my car serviced here. If I could give 10 stars I would.
in the last week
Honestly one of the best car buying experiences! Top notch professionalism all the way......easily the BEST Ford dealership out there. Ben is a very knowledgeable and honest sales representative, Blake outstanding on the sales side as well. Curtis and Chris on the financial side of things were amazing and worked with me to get me exactly where I wanted to be. Truth be told, I was only coming in for a test drive but their professionalism and friendly culture won my business over (had a deal approved elsewhere) but moved my business here, you will not be disappointed!!!
in the last week
This place was amazing! I had help from Brook to get the test drive and all the vehicle information. She was super helpful and kind with answering any questions I had. Curtis helped with all the financial stuff and he was very honest about all the costs, didn’t try to hide anything from me, and really treated me well. It was an amazing experience with a dealership and I’m very happy I came here for my first car :)
a week ago
I took my 2020 F150 in for it's first scheduled maintenance. The lady who greeted me in the service bay was very polite and proceeded to tell me exactly what they would be looking over. She then brought me to a lounge area where I was able to sit comfortably and wait for the service to finish. I was told it would be approximately 1-2 hours... and it was finished in about an hour and a half. Perfectly estimated. I have prepaid service so I was given an invoice showing a balance of zero, as well as a report card showing all the services performed. There was also a recommendation section that showed a rock chip and the suggested price to pay. All in all a quick and easy experience. Waterloo Ford continues to provide amazing and friendly service.
2 weeks ago
My husband Fred Cree bought a truck at Waterloo Ford last week. Sales lady Kim helped him out, she did a great job. Now it was my turn. I wasn’t too comfortable on the pricing, I wanted a lower payment. Kim was very persistent on getting me what I wanted, she didn’t give up and got me what I wanted! And my new Lincoln will be delivered directly to me! Thank you so much Kim! And thank you Waterloo Ford you guys are amazing ! I will absolutely recommend you to my friend’s and when it’s time I will be back ! Cheers!!
2 weeks ago
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