We went in to look at a 2018 Honda Accord they had and we were greeted by Jacob. We had no plans of actually buying the car but then we test drove it and we liked what we saw. Jacob was very professional and polite. He did the best he could do to get us the price we wanted. The sales managers were also very accommodating and the finance guy Ray was also very professional and guided us step by step and did not rush us at all. We were very impressed by this dealership’s service and we will definitely be back if we ever go for a Ford. Especially for Jacob.
3 weeks ago
I had both my truck and SUV detailed at Waterloo Ford in the past week. The job done on both vehicles was AMAZING. I am so GRATEFUL for fleet services Cori and Courtney for booking and taking VERY good care of me, as well as the detail team that did an absolute AMAZING job cleaning both vehicles (especially on my old and very dirty SUV). Both vehicles have that "new car" smell and look for sure! Cameron is always helpful and cheerful. But Cori and Courtney are definitely the STARS of the team! THANK YOU!!!
4 weeks ago
Shannon was my first point of contact and was so friendly and helpful. The loaner had already been booked and was presented very clean. Riley was the person in the service bay and was so very professional and helpful. He explained a number of things to me that I did not know which helped me to understand some of the dash board features. Overall, the environment was positive and professional. There was a noted difference in the mood of the environment from the last time that I was at the service centre which would indicate to me that the employees are feeling better about their work environment. Thank you!
a month ago
I bleed oil thanks to all the motor vehicle needs
3 months ago
My husband and I had a great experience from start to finish. Zach Hiltz went above and beyond to help us every step of the way. He was eager to answer each and every question we threw his way. We walked away with a beautiful truck, exactly what we wanted. All of the staff we encountered through this experience were a great help. Kudos to Zach on a job well done! We are happy customers!
a year ago
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