Best experience I've had at a Car/Truck dealership! They absolutely went the extra distance to find me the best vehicle for towing a trailer. Thanks to Chris, Francis, Catherine and Patrick for everything you did to help.
2 weeks ago
Very great experience overall. It was a little Rocky to start, we some issues with the service department when we brought our car in However as soon as Grant (Service Manager) got involved he had us taken care of incredibly quickly. Had our car in the door, put my girlfriend and me in a beautiful Lincoln for the day, promised us a 5 star experience from then on and stayed true to his word. I brought the vehicle back for a 30 minute part install the following week where he bought me breakfast from the In house restaurant, and made sure I would continue to get the 5 star experience he had promised. Very impressed.
4 weeks ago
My experience with Waterloo ford has been great. Clearly they tried their best to get my new truck ready as fast as they could, but Sometimes the timing is not right, because things can't get done in the estimated time. To be fair I didn't have to wait long and it took maybe an extra day or two. At the end, I am more than happy with the results I got, and my trucks looks nice and sharp. The service was great; while getting things done, they provided me with a brand new loaner very similar to the truck I just purchased, so I wouldn't have to miss out on completing my daily tasks. Levi and Chris were really amazing and helpful in answering all the questions I had. I was more than satisfied, because they went above and beyond to make me happy. Furthermore, they tried their best to give me the best deals and prices for everything I had done. Definitely a win for me. I would recommend Waterloo Ford to anyone that would like to purchase a used or brand new vehicle with them.
a month ago
Nothing but good things to say about this dealership. Warm and welcoming from the moment you walk in, without feeling pressured you feel like your in good hands. From the salesman to management and to the wonderful marketing and HR representatives like Aaron Lee they all greet you with a smile and make sure you leave with one too.😊 if you love ford and being treated good i suggests giving Waterloo a shot!
a month ago
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