I brought my truck into Waterloo Ford because someone had cloned a key for it. The service staff were extremely friendly and sympathetic to my situation. They went above and beyond in taking care of my truck and ensuring that a cloned key would no longer unlock it’s doors or start the ignition. And they did it all at a fraction of the price I was expecting. I highly recommend them for any Ford owner. When I’m in the market for a new F-150, I’ll be visiting Waterloo Ford 🙂
2 weeks ago
The team at Waterloo Ford Lincoln went above and beyond when it came to finding me the right vehicle. They knew just what I was looking for, listened to all of my requests and delivered on all of them. The salesperson, Aaron was a delight to work with, he put in the time to make sure I was happy with the end result when it came to the car I was getting. He was friendly and patient with me through the whole process which was very much appreciated as this is my first car. He's basically family now, having talked to me so much these last couple of weeks.If anyone is looking for a new ( or used) vehicle I highly recommend going through Aaron. He made this process bearable, as it can be scrupulous. These guys will be my family’s #1 choice when it comes to vehicles from now on. They have a great selection, and even if they don’t have exactly what you want when you first arrive, they will find what you are looking for in no time. Very impressed with the service and the friendly environment.
9 months ago
Honestly one of the best car buying experiences! Top notch professionalism all the way......easily the BEST Ford dealership out there. Ben is a very knowledgeable and honest sales representative, Blake outstanding on the sales side as well. Curtis and Chris on the financial side of things were amazing and worked with me to get me exactly where I wanted to be. Truth be told, I was only coming in for a test drive but their professionalism and friendly culture won my business over (had a deal approved elsewhere) but moved my business here, you will not be disappointed!!!
9 months ago
This place was amazing! I had help from Brook to get the test drive and all the vehicle information. She was super helpful and kind with answering any questions I had. Curtis helped with all the financial stuff and he was very honest about all the costs, didn’t try to hide anything from me, and really treated me well. It was an amazing experience with a dealership and I’m very happy I came here for my first car :)
9 months ago
I took my 2020 F150 in for it's first scheduled maintenance. The lady who greeted me in the service bay was very polite and proceeded to tell me exactly what they would be looking over. She then brought me to a lounge area where I was able to sit comfortably and wait for the service to finish. I was told it would be approximately 1-2 hours... and it was finished in about an hour and a half. Perfectly estimated. I have prepaid service so I was given an invoice showing a balance of zero, as well as a report card showing all the services performed. There was also a recommendation section that showed a rock chip and the suggested price to pay. All in all a quick and easy experience. Waterloo Ford continues to provide amazing and friendly service.
10 months ago
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