I had the pleasure of purchasing a 2021 Ford Escape from Waterloo Ford in Edmonton Alberta. This is my third purchase from this dealership and this was by far my best experience! My salesman Ben was so easy going and friendly and his knowledge of the vehicle was astounding. Ben’s sales manager’s name is Orlando. Orlando was never too busy to speak with me and was always smiling or laughing and really made me feel like I was a friend. I highly recommend visiting Ben and Orlando at Waterloo Ford even if you are undecided about buying as they will help you with any and all questions you may have. I give them 5out of 5 stars but would give them more if I could.
a month ago
The team at Waterloo Ford Lincoln went above and beyond when it came to finding me the right vehicle. They knew just what I was looking for, listened to all of my requests and delivered on all of them. The salesperson, Aaron was a delight to work with, he put in the time to make sure I was happy with the end result when it came to the car I was getting. He was friendly and patient with me through the whole process which was very much appreciated as this is my first car. He's basically family now, having talked to me so much these last couple of weeks.If anyone is looking for a new ( or used) vehicle I highly recommend going through Aaron. He made this process bearable, as it can be scrupulous. These guys will be my family’s #1 choice when it comes to vehicles from now on. They have a great selection, and even if they don’t have exactly what you want when you first arrive, they will find what you are looking for in no time. Very impressed with the service and the friendly environment.
a month ago
I just purchased my first car, an older Focus that was in need of a couple repairs and an inspection. I went to Waterloo because it was super close to my work and they had appointments that suited my availability. I first tried to do an online appointment but it didn’t register in the system but Marni was amazing. She got me to come in another day that worked even better with my schedule. She also walked me through all the options they had for service so that I chose the best option. I had them go through my car with a fine tooth comb and when Marni called with the results and repairs needed she was upfront about what was going on and cost and time needed. She answered all my questions and was super patient and kind and professional. They got my car done faster than I thought they would and the prices were reasonable. I had a great experience and I plan to always get my car serviced here. If I could give 10 stars I would.
2 months ago
Honestly one of the best car buying experiences! Top notch professionalism all the way......easily the BEST Ford dealership out there. Ben is a very knowledgeable and honest sales representative, Blake outstanding on the sales side as well. Curtis and Chris on the financial side of things were amazing and worked with me to get me exactly where I wanted to be. Truth be told, I was only coming in for a test drive but their professionalism and friendly culture won my business over (had a deal approved elsewhere) but moved my business here, you will not be disappointed!!!
2 months ago
I took my 2020 F150 in for it's first scheduled maintenance. The lady who greeted me in the service bay was very polite and proceeded to tell me exactly what they would be looking over. She then brought me to a lounge area where I was able to sit comfortably and wait for the service to finish. I was told it would be approximately 1-2 hours... and it was finished in about an hour and a half. Perfectly estimated. I have prepaid service so I was given an invoice showing a balance of zero, as well as a report card showing all the services performed. There was also a recommendation section that showed a rock chip and the suggested price to pay. All in all a quick and easy experience. Waterloo Ford continues to provide amazing and friendly service.
2 months ago
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