Excellent service.Ron is very knowledgeable and understood exactly what I was looking for.!!!!
What a pleasure buying a vehicle from Waterloo Ford Lincoln! Kim Valliere made purchasing my new truck a breeze without putting any pressure on me and worked hard to ensure I got an amazing deal. She stayed late on the day i picked up my truck to make sure I was satisified and everything was all good. Kim is such a personal person and it felt as if i was buying a vehicle from a friend! I would highly reccomend going to see her for your next vehicle! Thank you Kim for helping me make the right choice, I absolutely love my new truck.
Ron Bergoine is a customer service superstar. He is not only easy to work with as you purchase a vehicle, he follows up long after the delivery of the car to you. I had the pleasure of dealing with Ron in ordering a new LIncoln continental. He made sure that I received the car as ordered and continues to make sure that I am happy with both the vehicle and the service. I was fortunate to also meet Grant McNeill, the Lincoln manager who also ensured that my experience with Waterloo has been a good one and I have in turn told others about what a great vehicle the Lincoln Continental is and to be sure to see Ron at Waterloo!
Very friendly staff. Ask for Kim if you're buying a Ford!
Went in to trade in my Jeep Compass for a Ford Edge as I wanted a bigger SUV. They got exactly what I was looking for including all the features I wanted. The salesperson Ben was very helpful and wasn't pushy at all. Even after we did the sale he checked in with us to make sure we were happy. Great customer service.
I have been bringing my vehicle to Waterloo for all its service and repairs for four years and continue to be impressed with their excellent quality, speed and efforts to work within my budget. I look forward to many more years dealing with Waterloo and plan on buying my next vehicle from them as well. Oh and the free breakfast/lunch with my next service is an over-the-top treat!!
Awesome car and truck dealership. Sales staff is really good. No pressure.
I bought a Lincoln MKX about a month ago. Our salesman Ray was awesome! He was patient and his knowledge of these vehicles is incredible! Go see Ray for any vehicle purchase- you won't regret it. Also would like to give a shout out to Grace in finance. She made the purchasing side of things easy and less stressful.Quite a stellar team!Sarah and Sean
Got my car in for service without an appointment. Needed a part got it by late afternoon. Couldn't be more pleased.
Customer service from the service department was good. The manager was very reasonable when negotiating the bill.